Wed | Jan 16, 2019

Easy switch to JPS EBILL - Gleaner Online offers free subscription to customers who make the change

Published:Sunday | May 31, 2015 | 12:00 AM
JPS duo Ramsay McDonald, director, revenue management (right), and Tishan Lee, head of marketing (centre), watch intently as Gleaner Online brand manager Terri-Karelle Reid makes the switch to EBILL via text message. The pair simultaneously signed up for their free subscription to Gleaner’s ePaper and eStar offered to all EBILL customers.

The Jamaica Public Service Company (JPS) has re-energised its electronic bill (EBILL) to make opting in more convenient for its customers.

The JPS EBILL service, which has been available to its customers since 2013, is touted as convenient and user-friendly, allowing customers to access their electricity bills via email with the ability to store and share electronically from anywhere in the world.

It has the added benefit of being a billing solution that is easy on the environment. EBILL is available within seconds of the customer's bill being generated and arrives in his/her virtual mailbox days ahead of its traditional mail counterpart.


taking advantage


However, the JPS is concerned that not enough customers are taking advantage of the benefits of this service.

"We canvassed our customers because we found that a large number of them were receiving both paper and EBILL. Each time we came back with the same result, customers didn't necessarily want the paper bill, but they wanted us to make opting into EBILL more convenient," said Sheree Martin, senior vice-president, customer and corporate services at the JPS.

As a result, the company will now ask its customers to choose between email and paper bills and has identified several new channels for opting into EBILL.

Effective immediately, persons can call, text, email, log on to the JPS website or visit any of its parish offices to sign up.

As an added incentive, every customer who signs up will receive three free months' subscription to The Gleaner ePaper and Star ePaper through a partnership with The Gleaner Online.

"We're really excited about this partnership with JPS," declared Terri-Karelle Reid, online brand manager at The Gleaner.

"At The Gleaner we, too, are tasked with customising our product to meet the evolving needs of our customers, who are increasingly on the go and rely heavily on accessing our news content on mobile devices, tablets, etc.

"This initiative highlights how both companies not only listen, but respond to our customers with solutions that matter," added Reid.

The EBILL initiative is part of the energy provider's environmentally friendly focus on reducing waste, while meeting a major requirement from customers.


Making the change


To make the switch, JPS customers can send their full name, contact number and address or customer-premises number via, text at 838-2500, telephone Customer Care Centre at 1-888-225-5575 (Lime) or 1-888-935-5575 (Digicel), or they may visit any parish office and speak to a customer service representative.