Thu | Aug 17, 2017

Digicel Keeps on Winning

Published:Tuesday | June 16, 2015 | 6:00 AM
Digicel's Customer Care Director, Dwayne Tulloch (left), accepts the award for Leadership and Strategy in the PSOJ/JaSCA Service Excellence Award from Industry and Commerce Minister Anthony Hylton.
Digicel took home the 'Best Consumer Service Innovation' Award for its Easypay utility payment service in Papua New Guinea, which was collected by Digicel board member, Vanessa Slowey. Chris Newton-Smith, vice-president of marketing at RedKnee, shares the spotlight.
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Digicel Group recently took home two awards at the annual Global Telecoms Business Innovation Awards 2015, held at the Sheraton Park Hotel, Piccadilly, London.

The two awards - both in the Consumer Service Innovation category - were for Digicel's roaming service, 'Roam Like You're Home', by which customers pay local rates while travelling abroad, reducing roaming costs by more than 95 per cent.

Digicel's Redknee-enabled utility payment service, Easypay, that allows customers in Papua New Guinea to purchase electricity at any time, directly from their mobile phone, was also recognised.

The roaming service, 'Roam Like You're Home', is the first of its kind in the region, as it gives both prepaid and postpaid customers the freedom to use their phones to make calls, receive calls for free, send SMS and use data, at the same price as at home - crushing normal roaming rates.

Meanwhile, in Papua New Guinea, in partnership with the country's incumbent electricity utility provider, Digicel and Redknee provided an alternative solution to the existing prepaid electricity voucher top-up payment method. Where rural customers had to travel long distances to vending sites that were only available during business hours - a process that was time consuming, costly and inconvenient for the customer.

 

Service Excellence Award 2015

The telecoms giant is the 2015 winner of the Private Sector of Jamaica (PSOJ)/Jamaica Customer Service Association (JaCSA) Service Excellence Award.

The announcement was made at the PSOJ's President's Forum held at The Jamaica Pegasus hotel last month.

In addition to taking home the top award, Digicel also received sectional prizes of in the categories of Leadership and Strategy, as well as Monitoring and Measurement Systems.

"We are honoured to receive this award from the JaCSA and the PSOJ," said Dwayne Tulloch, customer care director, Digicel. "This award is a testament to the high quality of work being produced by our team of over 500 highly trained Jamaicans, who work assiduously to meet the needs of our valued customers. The continuous improvement and optimisation of our service, at all levels, and across all platforms, have also helped us to maintain our position as leaders in the local telecommunications industry."