THE EDITOR, Sir:
The word frustrated cannot describe how I feel about Digicel's treatment to us the customers, who for almost 12 years have kept their business afloat.
It is a downright disgrace to see the Office of Utilities Regulation having to come out publicly to give Digicel a deadline to address customer complaints. I find it to be gross disrespect and total disregard for the hard-earned money Jamaica has spent with Digicel.
I find it rather puzzling that with the new 'improved' call rates announced by Digicel after its competition introduced its $2.99 per minute rate I am yet to see a difference in the talk-time value. When the 'Sweet Deal' was introduced, I was elated to utilise it, until I came to the realisation that I was being billed per minute for each call.
Making a call which goes straight to voicemail without ringing should not cost a customer as we don't have the option to end the call before the automated voicemail is played. How is that value for my money when I end up paying for talk time unused?
The rights of customers and value should be top priorities for all business entities.