LIME leads at Avaya Evolutions 2013 - Customers validate Telco's platinum status and service

Telecommunications company LIME was reaffirmed in its leading position for cutting-edge business telephony systems at the annual Avaya Evolutions Expo hosted on March 13 at The Jamaica Pegasus hotel.

During the session which was attended by scores of information technology business professionals, three of its top business customers publicly registered the numerous time and cost-saving benefits of the Avaya systems implemented in their businesses by LIME.

Representatives from local financial institution BCW Capital, Trinidad-based firm Caribbean Airlines and Tropical Battery Ltd shared their experiences during the testimonial session and lauded LIME for its attainment of platinum partner status with Avaya.

"Our backbone infrastructure for technology is built by several market leaders, including Avaya. With the solution from LIME, BCW Capital as a start-up company could begin small and we have the flexibility to expand effortlessly as the company grows," said Harry Campbell, vice-president, information and technology, at BCW Capital.

Proven Track Record

"LIME was chosen based on its platinum-partner status with Avaya and proven track record with Air Jamaica," said Nicola Chen-Luke, information technology and special projects manager at Caribbean Airlines.

"The selling point of the Avaya Communication Manager Solution was its overall focus on business continuity, scalability, and its low total cost for ownership. It also allows for automatic call trade-over which was particularly useful during the passage of Hurricane Sandy, where calls were effortlessly rerouted to Trinidad when the Jamaica call centre was offline," she added.

Lower inter-office communication costs, increased productivity and improved bottom line are among the benefits being touted by Teresa Martinez, human resources and special projects manager at Tropical Battery Jamaica Ltd. "One of the features of the system implemented by LIME is a call accounting feature which allows for monitoring of costs and has improved productivity," Martinez said.

"As far as Avaya systems go, we certainly have the expertise and a proven track record which has been established over several years. We're now a platinum partner with Avaya and continue to solidify our position as the premier provider of enterprise-communications systems in Jamaica and the region," said Garry Sinclair, CEO, LIME Jamaica and the Cayman Islands.

Sinclair also collected the first payment on the company's most Avaya system deal from Dr Charles Rockhead, director of Amadeo Medical Ltd, who inked the agreement on location at the expo.