THE EDITOR, Sir:
Please allow me space to highlight an issue that is of concern to me and other customers of Flow Jamaica. On Sunday, December 29, 2013, cable service was disrupted for nine hours, from 11 a.m. to 8 p.m., in the Kingston 20 area. There was no advisory on Flow's website or Facebook page of the cause of this disruption.
After numerous messages were placed on the company's Facebook page, they finally responded some time after 7 p.m., indicating that service would be restored by 8 p.m. To their credit, this was done.
However, when asked how customers would be compensated for the nine hours of service that were paid for and not received, Flow responded in a dismissive manner that credits are only applied to customers' accounts if they experience 72 hours of consecutive service disruption.
My question to Flow and the Office of Utilities Regulation (OUR) is, why are you subjecting paying customers to such disrespect? Flow needs to clean up its act. Hopefully, the OUR will wake up and act on behalf of us helpless customers.
Lauren P. Riley