Bad connection with LIME's customer care
Published:Tuesday | February 4, 2014 | 12:00 AM
THE EDITOR, Sir:
Having lived in the United States for more than 40 years, I decided to come home. Boy, what a culture shock it has been for me!
Upon arrival in Jamaica, a friend told me to use LIME services because it was a great company. So, I listened to his advice and I enrolled in a plan with LIME. When I was at the LIME office, I got a service plan and a chip. When I put the chip in my US phone, it initially did not work.
Since I needed a phone, I purchased one from LIME. I told the salesperson that I would probably return the phone, to which she replied, "OK, just have your receipt." I finally got my US phone to work and went to return my LIME phone.
The customer service person told me that there was a seven-day return policy. I told her that I was not told this and I wanted a refund. She told me it was not possible. I told her I wanted to speak to a manager.
The manager told me the company would not refund my money. There is no customer service in Jamaica. I am now rethinking my return.
If this country truly wants to raise itself, it should deal with customer service on a case-by-case basis. Everywhere you go to do business, it is an all-day affair. I should not be in a bank for two hours to make a deposit. I should have my goods delivered to the wharf without something being stolen, etc. The country has to work from within so the world can feel comfortable coming here.
LIME has lost a customer for a $2,000 phone, when I do at least $8,000 per month with them in business. Is this the way to run a country?
JACQUELINE A. SHERBIN
Portmore, St Catherine