NCB addressing complaints
THE EDITOR, Sir: National Commercial Bank Jamaica (NCB) wishes to publicly acknowledge the complaint from Dr Kurt Gabriel, which was published in your newspaper on September 2, 2014.
Dr Gabriel's experience is not typical and the matter was resolved shortly after we were made aware of the issue. We have also identified the source of the delay and have taken remedial action to prevent its recurrence.
We thank Dr Gabriel for bringing this issue to our attention, as we welcome opportunities to identify customer irritants. NCB remains dedicated to maintaining high service-quality standards. It is with this in mind that we have implemented a Complaints Management System.
Emails sent to firstname.lastname@example.org are promptly actioned by the Service Quality team and through this medium we are more able to effectively resolve complaints and address service issues. We encourage our customers to utilise this mechanism in order to have their issues properly recorded and dealt with speedily and effectively.
Group Service Delivery,