Digicel customers can opt out of SMS notifications
THE EDITOR, Sir:
I am writing in response to a letter that was published ('Leave me the hell alone, Digicel!') in The Gleaner on Friday, November 21, 2014 regarding text notifications from Digicel.
We value feedback from all our customers. As such, we immediately contacted Mr Wallace to satisfy his concerns.
Our customers, who often give us feedback, have told us that they like to be informed about our promotions and their chances of winning in these promotions. Importantly, they want our promotions to be very transparent.
For example, this year, we added a new element to our Christmas promotion. This exciting new element sees our customers collecting letters to spell the word M-I-S-S-I-O-N each time they top up, talk, buy a phone or data plan, or pay their bills. Additionally, each time customers spell the word M-I-S-S-I-O-N, they get an instant prize and qualify for a bigger prize. These notifications, therefore, help our customers to track their status in this promotion. That said, we are taking the necessary steps to manage the frequency of these notifications to customers.
I should also note that using SMS notifications as a means of communicating happenings and offers to customers is a practice done by telecommunications companies across the world every day. This is because it is efficient and effective.
However, we note that the desired frequency of updates varies by customer. This is why all our customers are able to opt out of receiving notifications from Digicel. To opt out, whether you have a prepaid or postpaid account, simply contact us through our Customer Care Department at 100 or through social media on Facebook and Twitter.
Again, we value feedback from our customers and assure them that Digicel remains focused on doing everything to ensure that they always have the best experience with us.
Customer Care Director