Sat | Sep 23, 2017

Digicel charging for inconvenience?

Published:Saturday | December 6, 2014 | 12:00 AM

THE EDITOR, Sir:

Since Friday, November 29, about 5 p.m., I have been greeted by this recording on my Digicel phone: "Your call is being made through an invalid route. Please contact your service provider. You are being charged for this call."

I have contacted the company's customer-service department and I have done everything requested of me, including providing my TRN and identification. They assured me that, since it was a Friday evening, it would take 24 hours to reinstate my ability to make calls. I called back and other customer-service representatives noted that, because it was on the weekend, the matter could not be rectified until the offices opened on Monday morning.

Up to the time of writing, Wednesday, December 3, I am getting the same recording. More than 120 hours have already elapsed and I am no better off.

Is this the way Digicel intends to treat customers? With disrespect?

Many of us have lost money by not being able to communicate efficiently.

The irony of this is that the company is still sending me all sorts of offers and advertisements, to my utter disgust.

Digicel could at least have sent out some kind of notice to customers warning them of this potential embarrassment and possible measures to avert this. Digicel must do better than that. Jamaicans embraced Digicel and it seems the company is taking advantage of us and even charging us for customer inconvenience.

MICHAEL SPENCE

micspen2@hotmail.com

Liguanea PO

Kingston 6