NCB must apologise
Published:Wednesday | June 27, 2018 | 12:00 AM
THE EDITOR, Sir:
It is with great frustration and disappointment that I write this open letter to National Commercial Bank (NCB), asking that they apologise for the inconvenience caused on Monday to its customers.
During the course of Monday, it seemed that the system was down during the majority of the day. At no point did NCB inform its customers of this occurrence. I do understand that a system error can take place, but I strongly believe communication from the bank could have prevented the embarrassment and frustration many customers experienced, whether it be a night out at a restaurant, supermarket shopping, bill payments and other services that its customers would use.
What made it even more difficult was that the ABMs also were down, so persons would have had to abandon their regular plans and spend up to an hour in the bank just to access money.
I do hope that this issue will not repeat itself. I also hope that an apology is given to its customers.
Zukie Jarrett