NCB customer service woes

THE EDITOR, Madam:

I am writing this letter with the hope that it will bring attention to and resolve a vexing issue. I went to the ATM at NCB Bank’s Linstead branch to withdraw money from my account. I put my card in the ATM machine and was trying to withdraw cash. Instead, the machine took the card. Afterwards, a lady working in the bank came out and apologised. She said they had forgotten to put up a sign on the machine that it was not working. I went in with her and applied for a new card while also requesting to withdraw money from the account, as I did not have any cash (also, I do not have a token so I could not do online banking). I was told by the lady that the branch was cashless and does not do in-person withdrawals. Further, I would not be able to withdraw money from another branch as I did not have a debit card.

It has been two months since that day and I still don’t have a card. I have been unable to pay bills, or do shopping. I am appalled at the level of customer service that the largest bank in the island provides. I don’t think mine is an isolated case. I read of other people who write about having issues with NCB Bank. I fail to understand how the government can constantly talk about the transition to digital currency, when local banks are not providing good services and taking customers for granted. It seems that there are no repercussions for their actions!

I am requesting redress for this issue.

DISGRUNTLED CUSTOMER