Conducting business in Ja is frustrating

THE EDITOR, Madam:

Most countries have migrated to the use of bank cards for everyday financial transactions, and so merchants, government and services now utilise bank cards, (debit or credit) to purchase goods and services. The case of Jamaica has been underlined by poor data services, universal bank fees and poor communications with customers. Some banks which have a minimal physical presence to represent, either in person or automatic bank machines (ABM) charge significantly more for using a competitor’s bank machine. And all ABM transactions attract fees which are a tax by these companies, thus reducing the available income for actual goods and services.

I recently had my bank card cancelled due to fraudulent activity being conducted overseas. Had I not called to request clarification about a local transaction that was declined, I would also not be aware that these fraudulent activities had occurred. No one from the institution in question had sent out any notice to me to advise of this situation. In speaking with a representative from the bank, I was told that the card replacement could be expedited. However, no written communication was issued to me then, nor has any information been provided by the bank about this matter since to confirm our conversation.

Doing business and living in Jamaica is proving to be increasingly frustrating and difficult, proving to me that it is not only the financial strains and lack of opportunity that create pressure, but the way business is conducted. The lack of communication is frustrating for those of us who live by the rules.

Unfortunately, the people we elect to oversee the banking sector have rallied behind the bankers instead of the members of the public who suffer from their indifference.

And as in the days of slavery, there is nothing short of armed revolt that seems to be able to change this situation relating to living here – truly unfortunate in these modern times.

FRUSTRATED