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Employment in Jamaica's BPO sector grows nearly 100% over 5 years

Published:Sunday | October 30, 2016 | 12:00 AM

Jamaica's Business Process Outsourcing (BPO) sector has recorded a near 100 per cent increase in employment over the last five years.

Prime Minister Andrew Holness, who made the announcement, says approximately 22,000 persons are now employed in the sector, up from 12,000 in 2011.

And he says this number is expected to reach 30,000 in five years.

Holness also revealed that the estimated spend in the BPO sector last year was US$400 million. This, according to the prime minister, is up from the US$230 million recorded in 2012.

He says these numbers have helped to solidify the sector as a critical area in the push for sustainable growth.

Holness was addressing the official opening ceremony of the BPO company IBEX Global in Portmore, St Catherine recently.