Wed | Mar 29, 2023

SAJ delivers cutting-edge customer workshop

Published:Monday | July 31, 2017 | 12:00 AM
Workshop facilitator Tamara Whyte (front row, centre) poses with pleased participants as they hold their certificates earned at the Cutting-edge Customer Service Workshop, held on July 19 at the Shipping Association of Jamaica.
Participants interact during an ice-breaker activity at the Cutting-edge Customer Service Workshop, held recently at the Shipping Association of Jamaica. In the front row (from left) are: Jovani Riley and Monifa Marsh, customer service representatives at Lannaman & Morris Shipping Limited, and Sharisse Robinson, storekeeper at the Jamaica Public Service Company Limited.
Tamara Whyte, workshop facilitator, presenting at the Cutting-edge Customer Service Workshop, held on July 19 at the Shipping Association of Jamaica.
Workshop participants well engaged at the recent Cutting-edge Customer Service Workshop, held at the Shipping Association of Jamaica (SAJ). Front row (from left): Diane Sharpe, administrative assistant, SAJ; Kaydian Durrant, customer concerns coordinator, Massy Distribution (Jamaica) Limited; and Marlene Hall, export clerk, Seaboard Freight & Shipping. Back row (from left): Hilary Forrester, customer service supervisor, Massy Distribution (Jamaica) Limited; and Sharlene Sinclair, freight clerk, Seaboard Freight & Shipping.

The Shipping Association of Jamaica (SAJ) has increased service delivery to its members and the wider business community in 2017 by offering more workshops for professionals. On July 19, the association presented the Cutting-edge Customer Workshop. It was attended by professionals from the shipping, logistics, utilities and manufacturing industries, among others.

Terrence Brooks, human resource manager of the SAJ, explained that "the association is always exploring ways to add more value to its members and stakeholders, and the enthusiasm for these workshops, and excellent attendance, show that once again, we have found a way to add value".




Workshop attendee Alecia Bolt of Spanish Grain Store commented that the workshop was "very informative" and commended the presenter for doing a "great job". Another participant, Noel Thomas of Jamaica Public Service Company Limited, shared that he found the workshop "informative and insightful". He added that "the trainer showed excellent awareness of the real world of the customer service professional". The presenter was Tamara Whyte, an internationally certified customer service professional, who gained her expertise through her work in higher education and investment banking.

The association will continue to add more workshops in response to the great demand from the business community for additional training to prepare for the challenges and opportunities of operating in a growing economy.