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Tips from Tam: Hiring the right help

Published:Monday | February 22, 2016 | 12:00 AM


In our previous article, we shared the top five things householders dislike about domestic help.

The following is a guide to hiring and retaining a housekeeper. We include a template job description, which you may customise for personal use. First, let us define the role.

According to Jennifer Troyer, a cleaning professional based in the United States, "Housekeepers may do light cleaning more regularly, while house cleaners perform deep cleaning less often.

Though house cleaner and housekeeper sound the same, they actually involve two very different jobs and sets of duties.

Are you looking for someone to clean the kitchen, scrub the toilets, and make appliances shine? Or are you looking for someone to change the sheets, wash and put away dishes, and do some meal preparation?




A housekeeper is an individual who remains in the home for a longer period of time and may have many projects within the home to keep her busy. A housekeeper is usually hired by a family who provides everything needed for the job, and those supplies and materials stay in the home.

Here is a recommended role outline for your domestic employee.

Welcome to our family! We look forward to a long and happy working relationship. Please note the following duties to guide you as you work with us.





• Dusting, sweeping, and mopping should be done daily. We require the floors in the main areas to be mopped on Mondays, Wednesdays, and Fridays. Sweep all rooms thoroughly every day.

• Wash and dry dishes daily, as needed.

• Wash, fold, and iron clothes (needed once per week).

• Hand washing will be required occasionally.

• Change bed linens and make beds twice per week - Friday and Tuesday.

• Clean bathrooms daily. Change bath towels every other day.

• Remove garbage to outdoor receptacle.

• Restock personal care products, toilet paper, etc.

• Pick up toys and/or clutter and other general organising. (Children over the age of four should put away toys after play for safety and personal training. However, the helper may tidy up after younger children.)

• Run errands for the family (Pick up a grocery items or child from school if parent is not able to do so.)

• Prepare meals.

• Replace light bulbs.

• And any other duties assigned.




• Refrigerator, stove, and all small appliances should be cleaned and maintained as necessary.

• Windows should be cleaned monthly.

• Keep an inventory of all supplies and food, compiling a list for replenishment

• Ensure juice, cold water, and ice are available at all times.

Other notes:

• Please ensure that the children's uniforms are prepared for the following week on a Friday.

• The children are to be given a cooked meal after school each day. (No snacks)

• The children are to have their bath and begin their homework after school each day.

• You may eat from the food you prepare for the family in the home. You may not take meals 'to go'.

Detailed cleaning and spring cleaning should be done twice per year and will be further explained at that time.

Please review the attached article, which will guide you on what we do not expect from you.

Executive Housekeeping is happy to provide you with further tips and recruit the housekeeper that best suits your needs. An editable version of the description above may be found at

Tamika Clough is a business development and marketing manager at Executive Housekeeping & Laundry.