FLOW makes amends with customer
Published:Tuesday | September 25, 2018 | 12:00 AM
THE EDITOR, Sir:
We write in response to a letter to the editor titled 'Disgusting FLOW service' and published in your newspaper on September 18, 2018.
FLOW regrets the inconvenience experienced by our valued customer Wendy Lindo.
The procurement and reinstallation of critical equipment were undertaken to restore the cable service which Ms Lindo confirmed worked. All the applicable rebates were applied for the period of disruption and will be displayed on her next bill.
It is our aim to remedy all instances of service disruption in the shortest possible time to minimise any form of inconvenience.
We use this opportunity to thank Ms Lindo for her patience and for her continued support.
We also encourage our customers to continue engaging us using any of the following options:
- Customer service: 100 or 1-800-804-2994
- Email: customerfirst@cwc.com
- Facebook: https://www.facebook.com/FlowJamaica
- Twitter: @FlowJamaica
SOPHIA MORGAN
Director,
Customer Experience