JPS customers in Portmore to get back in-person service hub

After closing its office in Portmore, St Catherine in 2021, the Jamaica Public Service (JPS) is moving to launch a new in-person service hub in the municipality.

The Portmore business was one of 10 offices closed by JPS as it moved from physical locations to pushing customers online to its website and its MyJPS app.

At the time, customers in the affected parishes objected to the move.

The closure of the JPS offices was investigated by the Office of Utilities Regulation.

In a media release Wednesday, JPS says it has been listening to its customers, some of whom it noted have missed the presence of face-to-face interactions within their communities.

Understanding the need for this preferred engagement, JPS says it has worked to find a solution that balances convenience with efficiency.

The new MyJPS Care Hub will be housed inside Fontana Pharmacy in Portmore Pines, offering customers the ability to address key service needs, including account set-ups, billing queries, digital support, and other frequently requested services.

The company says the service hub is approaching the final stages of development and is expected to start receiving customers by May.

The rollout of the MyJPS Care Hubs will continue with the launch of a second location this year, it pointed out.

“At JPS, we are always listening to our customers and as we strive to continuously improve their overall customer service support experience, their feedback has directly shaped and guided us specifically on how they want to access and engage with us. While we have enhanced our digital service offerings and have seen over 80% of customers utilising the MyJPS App, we also recognise the importance of in-person support for some customers. This partnership with Fontana Pharmacy, started with discussions as early as January of this year,” said Senior Vice President of Customer Services and Commercial at JPS, Pia Baker.

Marketing Manager of Fontana Pharmacy, Stephanie Smith expressed, “We are excited to welcome JPS into our Fontana family. Customer convenience has always been a top priority for us, and this partnership is a natural fit. It allows JPS customers to access key services while visiting our stores, making it easier to manage their utility needs in one stop."

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