JPS temporarily suspends service disconnections and late payment fees

The Jamaica Public Service (JPS) says it has temporarily suspended service disconnections and late payment fees for customers arising from Hurricane Melissa.

JPS notes that the bills that customers will receive in the coming days are for electricity used predominantly before Hurricane Melissa.

The temporary suspension of disconnections and late payment fees will apply to all residential customers and will end on December 15.

JPS Corporate Communications Director, Winsome Callum, says the introduction of the relief is part of the company’s commitment to stand with its customers during this difficult time.

“Many Jamaicans are still picking up the pieces – repairing homes, supporting families and dealing with unexpected expenses. This pause on disconnections and late fees is one way of giving our customers room to breathe, while we continue the hard work of rebuilding the network,” said Callum.

“We recognise that while some persons did not lose electricity during the hurricane, others did and some are still without power. Our hearts go out to those whose lives have been disrupted by the hurricane, and we stand ready to work with them through this," she added.

JPS says it is still facilitating payment plans for customers who need extra time.

At the same time, the company is encouraging persons who are in a position to do so to pay what they can towards their bills, to reduce balances carried forward on future invoices.

The JPS indicated that about 70% of its customers now have electricity as its crews continue the islandwide hurricane recovery.

“In addition to the bill relief initiatives, we are continuing our efforts to provide immediate relief for those in need,” said Callum.

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